Make / Track a Claim Make / Track a Claim Make / Track a Claim
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Make a claim

You can download and print a claim form here

The named policyholder must complete section 1 of the form and sign the appropriate sections. Your vet must then complete and sign section 2 of the claim form. Please ensure all sections are completed, as any missing information will delay the assessment of your claim and any payment. 

Your claim form needs to be returned to us with your pet’s full medical history from your vet (from when your pet was registered at the practice) as well as copies of any invoices relating to your pet's treatment.

From the date we have all the required information from both you and your vet, which is needed to assess your claim, we aim to settle claims within 10 working days.

We will email you the claim outcome including all settlement and, if applicable, any deduction details. 

We can make payment to you or directly to the veterinary practice - just let us know who to pay in the payment section on the claim form. 

Please note, any payment we make will include any applicable deductions that are made, such as your compulsory excesses and any items not covered by your insurance policy. 

You may wish to make a copy of any documents you send to us for your own records if you post us the originals, as these will not be returned. 

You can email your completed claim form and any supporting documents to us at:

petclaims@insurancefactory.co.uk

Or post your claim form and any supporting documents to us at:

Petwise Insurance
The Connect Centre
Kingston Crescent
Portsmouth PO2 8DE

Petwise 24 hour vet helpline

The benefits

  • Advice and support when your insured pet is injured or unwell, giving you peace of mind at a difficult time
  • Potential to reduce costly trips to the vet which can be highly stressful for both you and your pet
  • Potential to reduce costly trips to the vet which can be highly stressful for both you and your pet

Call us on: 0333 001 5153

Chat to us online Click here

If the veterinary nurse deems it necessary, there is also a video calling service where the veterinary nurse can initiate a video call to assess your pet closely.