Make a claim

You can download and print a claim form here.

The named policyholder must complete section 1 of the form and sign the appropriate sections. Your vet must then complete and sign section 2 of the claim form. Please ensure all sections are completed, as any missing information will delay the assessment of your claim and any payment. 

Your claim form needs to be returned to us with your pet’s full medical history from your vet (from when your pet was registered at the practice) as well as copies of any invoices relating to your pet's treatment.

We aim to process all claims within 4 weeks from receipt of all required information. Ensuring you and your vet have provided all relevant supporting information, will help us to reduce handling times and speed up the assessing time.

We will email you the claim outcome including all settlement and, if applicable, any deduction details. 

We can make payment to you or directly to the veterinary practice - just let us know who to pay in the payment section on the claim form. 

Please note, any payment we make will include any applicable deductions that are made, such as your compulsory excesses and any items not covered by your insurance policy. 

You may wish to make a copy of any documents you send to us for your own records if you post us the originals, as these will not be returned. 

You can email your completed claim form and any supporting documents to us at:

petclaims@insurancefactory.co.uk

Or post your claim form and any supporting documents to us at:

Petwise Insurance
2nd Floor
5000 Lakeside
North Harbour
Western Rd
Portsmouth
PO6 3EN

If you require any assistance submitting your claim, please feel free to call a member of our friendly team on 0333 003 2271. Our opening times are:

• Monday to Friday - 8am to 8pm
• Saturday - 9am to 2pm
• Sunday - Closed