Make / Track a Claim Make / Track a Claim Make / Track a Claim
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Make a claim

You can download and print a claim form here

Your vet must complete and sign section 2 of the claim form. The named policyholder must then complete section 1 of the form and sign the appropriate sections. Please fill in all sections as any missing information may delay the claim decision.

Your claim form should be returned to us with your pet’s medical history from the vets and originals of any invoices related to your pet's treatment. We can make the settlement to you or your veterinary surgery after applicable deductions such as your compulsory excess.

This payment will end our liability in connection with the claim. You may wish to make a copy of any documents you send to us for your own records. Once we receive all the information we need to assess your claim from both you and your vet we aim to settle all valid claims within 10 working days.

You can email or post your completed claims form and any supporting documents to us at:

petclaims@insurancefactory.co.uk

Petwise Insurance
The Connect Centre
Kingston Crescent
Portsmouth PO2 8DE

Petwise 24 hour vet helpline

The benefits

  • Advice and support when your insured pet is injured or unwell, giving you peace of mind at a difficult time
  • Potential to reduce costly trips to the vet which can be highly stressful for both you and your pet
  • Potential to reduce costly trips to the vet which can be highly stressful for both you and your pet

Call us on: 0333 001 5153

Chat to us online Click here

If the veterinary nurse deems it necessary, there is also a video calling service where the veterinary nurse can initiate a video call to assess your pet closely.