Make a claim

You can download and print a claim form here.

The named policyholder must complete section 1 of the form and sign the appropriate sections. Your vet must then complete and sign section 2 of the claim form. Please ensure all sections are completed, as any missing information will delay the assessment of your claim and any payment. 

Your claim form needs to be returned to us with your pet’s full medical history from your vet (from when your pet was registered at the practice) as well as copies of any invoices relating to your pet's treatment.

We are currently experiencing very high volumes of claims which is impacting our ability to process claims within our target of 10 working days. We’re so sorry if you’re currently experiencing a delay.

In the short term we are aiming to process all claims within 4 weeks from receipt of all required information. Ensuring you and your vet have provided all relevant supporting information will help us to reduce handling times and speed up the assessing time.

We’re sorry for any stress or inconvenience this may cause you and we hope to return to our normal service levels very soon. Please do call us or use our LiveChat service if you still need to discuss your claim with us or require any support in submitting a claim to us.

Thank you for your understanding.

We will email you the claim outcome including all settlement and, if applicable, any deduction details. 

We can make payment to you or directly to the veterinary practice - just let us know who to pay in the payment section on the claim form. 

Please note, any payment we make will include any applicable deductions that are made, such as your compulsory excesses and any items not covered by your insurance policy. 

You may wish to make a copy of any documents you send to us for your own records if you post us the originals, as these will not be returned. 

You can email your completed claim form and any supporting documents to us at:

petclaims@insurancefactory.co.uk

Or post your claim form and any supporting documents to us at:

Petwise Insurance
2nd Floor
5000 Lakeside
North Harbour
Western Rd
Portsmouth
PO6 3EN