Did we get it wrong?

We're sorry and want to help

  • Your opinion matters to us
  • Friendly team on the phone
  • Always willing to listen and learn
  • Committed to great service
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We genuinely care about your feedback, positive or negative, and are always looking for ways to improve our products and services for you and for the pets that we insure.

We accept that things can occasionally go wrong and would encourage you to tell us about any concerns you may have so that we can take the necessary steps to make sure the service you receive meets your expectations in the future so if you have a concern the first step is to talk to a member of our Customer Service Team. This can be done either by calling, emailing or writing to us using the details below.

Submit your complaint online here

Telephone: 0333 003 2271

Email: complaints@insurancefactory.co.uk

Petwise Insurance
2nd Floor
5000 Lakeside
North Harbour
Western Rd

For more information on our complaints process please see your Policy Wording or TOBA