Vet Helpline Vet Helpline Vet Helpline
Vet Helpline
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Would you like a question answered about your pet?

By joining the Petwise family, you will have 24/7 access to veterinary assistance from the comfort of your own home! Whether you notice a change in your pets health or have a concern over what to feed a senior pet, mobility/joint care or exercise changes, simply call 0333 001 5153 to speak to a veterinary professional instantly (calls can also be converted into a video if needed).

You can also click here to launch a live chat to discuss your pet’s health or access this tool on our website under the “Make a Claim” section.

The Petwise 24 Hour UK Vet Helpline is an advice line that is available for all new and renewing Petwise customers. The 24 Hour UK Vet Helpline is open for you 24 hours a day, 365 days of the year and offers you access to The Vet Connection panel of UK based veterinary nurses on hand to help you with any queries you may have about your pet.

Our UK Vet Helpline service is provided by The Vet Connection, which has been trading since 2003 with over 100,000 pet owner interactions each year. All communications are handled by a national and highly accomplished network of RCVS (Royal College of Veterinary Surgeons) registered veterinary nurses who have a minimum of three years practical experience and most holding advanced qualifications.

No query is too big or small so give one of the friendly team a call and they will be glad to help in any way they can.

Petwise 24 Hour Vet Helpline

The benefits include:

  • Advice and support when your insured pet is injured or unwell, giving you peace of mind at a difficult time
  • Potential to reduce costly trips to the vet which can be highly stressful for both you and your pet
  • Open 24 hours a day, 365 days of the year

Call us on: 0333 001 5153

Chat to us online Click here

If the veterinary nurse deems it necessary, there is also a video calling service where the veterinary nurse can initiate a video call to assess your pet closely.